WESTCHESTER COUNTY, N.Y. -- Assemblyman David Buchwald announced that his bill which would help ensure that customers are better able to formally complain about power outages has been signed by Gov. Andrew Cuomo.
This legislation would for the first time require that the Public Service Commission include a proper complaint form on its website, and explicitly allow the duration of a power outage to be a basis for filing a complaint with the Commission.
“I am very pleased for Westchester families that Governor Cuomo signed this important legislation,” said Buchwald in a statement.
Buchwald represents District 93, which includes the city of White Plains and the towns of District 93 includes the towns of Bedford, Harrison, Lewisboro, Mount Kisco, New Castle, North Castle, North Salem and Pound Ridge.
The Public Service Commission oversees New York’s utility companies, and by tracking complaints regarding utility response times, the commission can better work to address reoccurring problems and improve communication, Buchwald noted in a statement.
“Superstorm Sandy devastated our infrastructure, caused power outages throughout Westchester, and exposed a serious problem with the process of restoring utilities following a natural disaster, Buchwald said in a statement. "This legislation will help cut down on the length of service disruptions and better prepare us for future disasters.”
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