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To the Editor:
The Metro-North has issued a Pledge to Customers laying out for the first time in a thorough and compact way the standards to which the railroad should be held during both normal operations and service disruptions.
I am very pleased that the Metro-North Railroad Commuter Council (MNRCC) was able to play a leadership role in putting together the pledge. We were joined in that effort by numerous groups, including Sen. Charles Schumer, the Long Island Rail Road Commuter Council, the Connecticut Rail Commuter Council, the Connecticut Department of Transportation, and many individuals at Metro-North and the MTA.
This initiative is part of the MNRCC's ongoing efforts to improve service on Metro-North in relatively cost-free ways. During the last year the MNRCC has also seen the implementation of one of our longstanding goals, the designation of quiet cars on Metro-North. Quiet cars are now a permanent feature of Metro-North's West-of-Hudson lines and the pilot program initiated on the Harlem and Hudson Lines in October has received 90 percent approval from riders. A New Haven Line quiet car program began on Jan. 9. For the pledge to customers to be effective, riders must be made aware of the pledge and therefore the pledge includes a commitment to post it at stations and information will also be provided on leaflets in train cars. After that, it will be up to all of us to hold the railroad to its pledge, and the MNRCC will be a part of that.
David Buchwald
Chairman, Metro-North Railroad Commuter Council
(NOTE: David Buchwald, who lives in White Plains, recently announced his intention to seek the Democratic nomination to run for the state assembly seat in the 89th district against incumbent Robert Castelli (R, C, - Goldens Bridge.)
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